Shipping & Retutrn Policy

Shipping Policy

Hello! Please allow us 5 to 10 working days to deliver the goods to the requested delivery address. Delivery dates are only estimates as we partner with 3rd party service providers for logistics, and Authentic Biotics Limited does not guarantee delivery within any such time and shall not be liable for any delay in delivery or performance.

If your product is lost or damaged in transit, you must make your claim in writing. Damaged products must be retained in case we need to inspect them. For failed deliveries, please wait 10 working days in case of delays while we coordinate with the delivery company.

Return & Money-Back Guarantee

You have the right to return your purchases within 30 days from the date the order is received for a full refund, including the 20% VAT that is charged on all our products. Right to return is only for products that are unopened, in their original packaging and in saleable condition. Please note that you are liable for the delivery costs of returning the item to Authentic Biotics Limited. If you notice that products you received are defective for ANY reason, Authentic Biotics will also pay for the return postal cost.

If you would like to make a return or have any questions about returns please contact us at ‘Support@AuthenticBiotics.com’ OR +44(0) 1270 488 229

At Authentic Biotics, we believe in transparency and quality. We promise to you that all our products are made with highest quality standards and they contain only exactly what we state in the label. We want you to enjoy our premium quality supplements. If you are not satisfied with the quality of our products/services, ALWAYS contact us so we know how we can improve and serve you better.