Privacy Policy
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.
1.2 This policy applies where we are acting as a data controller with respect to your personal data i.e. information regarding vitamin and supplement products which you have shown interest or have previously purchased; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website in order to allow us to give you a better service.
1.4 Our website incorporates privacy controls which affect how we will process your personal data. By enrolling with Authentic Biotics you will be able to, at any time, update and control your communication requirements from, “None” to “keep me fully updated” or selectively per example below:
(a) If you wish to receive details of other new products in the Professional Range as they become available you can authorise this
(b) If you wish to receive details as to SPECIAL PROMOTIONS relating to Authentic Biotics products and in particular Authentic Biotics product which you have previously purchased, you can authorise this
(c) If you wish to receive details of any CHANGES made TO THE FORMULATION or Authentic Biotics products you can authorise this
(d) If you wish to receive communications regarding NEW INFORMATION AND OR RESEARCH into the effectiveness of vitamins and supplements you can authorise this
(e) If you wish to receive UPDATES AND TESTIMONIALS from other users regarding their experiences as to the effectiveness and quality of items carried in the Authentic Biotics range, you can request this.
(f) Authentic Biotics will NEVER sell your personal information to any other company
(g) Authentic Biotics will always notify you when you place an order so that you might check for any errors. Further, an invoice will be sent by email when the order is dispatched.
2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services together with enabling us to report to you any changes in medication results or formulation.
2.3 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.4 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3. Automated decision-making
3.1 We will use your personal data for the purposes of automated decision-making in relation to information regarding specific or new products.
3.2 This automated decision-making will normally involve information regarding specific or new products.
3.3 The significance and possible consequences of this automated decision-making are to keep customers updated as much as possible with relevant information as to our products and their anticipated requirements.
4. Providing your personal data to others
4.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.3 We may disclose your enquiry data to one or more selected third-party suppliers of goods and services identified on our website for the purpose of supporting and responding to any specific and detailed enquiries you have made.
4.4 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5. Retaining and deleting personal data
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of all personal data will be determined based on:
(i) the ongoing usefulness of such data
(ii) your continued agreement to the use of your data. that being you have not unsubscribed.
5.4 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. This might include such data as to your business and/or VAT registration and purchases etc.
6. Amendments
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
7. Your rights
7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and details have not been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
(a) the right to object to processing;
(b) the right to rectification;
(c) the right to withdraw consent.
(d) the right to data portability;
(e) the right to restrict processing;
(f) the right to erasure;
(g) the right to complain to a supervisory authority; and
(h) the right to access;
8. Updating information
8.1 Please let us know if the personal information that we hold about you needs to be corrected or updated. This may normally be handled by you simply using your log-in information and updating whatever information has changed.
9. Personal data of children
9.1 Our website and services are targeted at persons over the age of 18.
9.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. About cookies
11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
11.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12. Cookies that we use
12.1 We use cookies for the following purposes:
(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website (cookies used for this purpose are: wordpress_[hash], wordpress_logged_in_[hash])
(b) status – we use cookies to help us to determine if you are logged into our website (cookies used for this purpose are: wordpress_test_cookie, wordpress_logged_in_[hash], wordpress_sec);
(c) shopping cart – we use cookies to maintain the state of your shopping cart as you navigate our website (cookies used for this purpose are: woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session, woocommerce_recently_viewed, store_notice[notice id], tk_ai )
(d) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are: cookieconsent_status, consent_policy)
13. Cookies used by our service providers
13.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
13.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: _ga, _gat, _gid, __utma, __utmb, __utmc, __utmt, __utmv, __utmz.
13.3 We use Stripe to provide payment processing. This service uses cookies to keep your details secure, prevent fraud and allow us to take payment. You can view the privacy policy of this service provider at https://stripe.com/gb/privacy. The relevant cookies are:__stripe_mid, __stripe_sid, m, nsr.
13.4 We use PayPal to provide payment processing. This service uses cookies to keep your details secure, prevent fraud and allow us to take payment. You can view the privacy policy of this service provider at https://www.paypal.com/en/webapps/mpp/ua/privacy-full. The relevant cookies are:_cookiecheck, akavpau_ppsd, LANG, nsid, PYPF, ts, tsrce, x-csrf-jwt, X-PP-SILOVER.
13.5 We may use other cookies to provide services such as media streaming (.abmr.net: 01AI) or for Google to record your preferences such as NID, S, SIDCC. More on this can be found at https://policies.google.com/technologies/types?hl=en
14. Managing cookies
14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
14.2 Blocking all cookies will have a negative impact upon the usability of many websites.
14.3 If you block cookies, you will not be able to use all the features on our website.
15. Cookie preferences
15.1 You can manage your preferences relating to the use of cookies on our website.
16. Our details
16.1 This website is owned and operated by Authentic Biotics Limited.
16.2 We are registered in England and Wales under registration number 11089603, and our registered office is at Grosvenor House, 3 Chapel Street, Congleton, Cheshire, United Kingdom, CW12 4AB.
16.3 Our principal place of business is at Grosvenor House, 3 Chapel Street, Congleton, Cheshire, United Kingdom, CW12 4AB.
16.4 You can contact us:
(a) by post, to Grosvenor House, 3 Chapel Street, Congleton, Cheshire, United Kingdom, CW12 4AB.
(b) using our website contact us page;
(c) by telephone, on the contact number published on our website from time to time; or
(d) by email, using the email address published on our website from time to time.
17. Data protection officer
17.1 Our data protection officer’s contact details are available by contacting us with a specific enquiry. Our data protection office will respond as quickly as possible but may take up to 7 working days to respond.