FAQ
What is Best Before Date?
Unlike fresh foods such as bread or milk, where a Best Before date is often important, the best-before date for vitamins and supplements is when a fading of potency may start.
The BEST BEFORE date shown on the product is the date our manufacturer estimates the product will still be in its most effective form. After this time we may expect to experience some reduction in the performance of the ingredients.
What are the benefits of subscribing?
- Save on every auto-repeat order
- Fixed price for the product (not applicable to orders purchased under special offers)
- Modify, skip or cancel at any time
- Earn more rewards & perks
- Get insight and early access to our new products
What are the Customs & Import Regulations outside the United Kingdom?
Items shipped outside of the United Kingdom are on the understanding that the customer has investigated the import regulations of their country and are requesting products, sizes, quantities and values which fall within the regulations of the country to which they request their order to be sent.
If any package is rejected by the import authorities of the receiving country, the customer will be responsible for any loss or costs incurred.
What are our delivery norms?
Dispatch is targeted before the end of the next business day. Except on Public Holidays, Authentic Biotics dispatch operations normally work 5 days per week. In the unlikely event that Authentic Biotics will not be able to dispatch an order within 3 working days, you will be immediately contacted by email and offered a full refund. For deliveries anywhere within the United Kingdom Authentic Biotics uses second-class signed delivery from Royal Mail as a standard delivery option at no extra cost.
For other delivery options and for outside United Kingdom deliveries see the section on Shipping and Returns Policy for up-to-date information and the cost associated with them.
Please Note: Many of our tubs will not fit through letterboxes and it is the responsibility of the customer to give a satisfactory delivery address where delivery can be accepted.
What happens if items get lost or delayed?
Please refer to our Shipping and Returns Policy for up-to-date information.
Is VAT included? What modes of payment do you accept?
All payments are inclusive of VAT and in £ (Pounds) Sterling. Accepted methods of payment are detailed at the checkout. These include MasterCard, Visa and Paypal. All the payments are required to be paid in advance at the time of placing the order.
Authentic Biotics reserve the right to change prices without notice.
Can I resell your products?
Without any prior formal agreement, re-selling any of Authentic Biotics products is strictly prohibited. Authentic Biotics do use third-party selling platforms. If you have any concerns about the genuineness of a seller, please use the Contact form highlighting your concern and we will get back to you as quickly as possible.
What about trade accounts and bulk purchases?
Authentic Biotics can offer special discounts and prices for trade accounts and bulk purchases. Please use the form on our Trade Enquiries page with brief details of your requirements and we will get back to you as quickly as possible.